Shipping policy
At CozyKids, we work to process and ship orders as quickly as possible. Please review the information below for details about shipping costs, processing times, delivery estimates, and tracking.
Shipping Within the United States
We currently offer shipping to customers within the United States.
Shipping Rate: $5.00 flat rate per order
Processing Time: 1–3 business days
Estimated Delivery Time: 5–10 business days after your order has been processed
Estimated Total Delivery Time: 6–13 business days
Business days are Monday through Friday, excluding federal holidays.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully completed.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that processing time is separate from delivery time.
Tracking Your Order
Once tracking information becomes available, it will be sent to the email address provided during checkout.
Tracking information may take 24–48 hours to update after the carrier receives the package.
You can use the tracking number provided in your shipping confirmation email to follow the progress of your delivery.
Delivery Delays
Delivery times are estimates and may occasionally be affected by circumstances outside of our control, including carrier delays, severe weather, holidays, or other transportation disruptions.
If your order has not arrived within the estimated delivery timeframe, please contact us and we will help you check the status of your shipment.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before the order is shipped.
Once an order has been shipped, we may not be able to change or redirect the delivery address.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, please check around the delivery location and contact the shipping carrier first.
If you still cannot locate your package, contact us and we will assist you with the next steps.
Questions About Shipping
If you have any questions about your order, shipping, or tracking information, please contact us:
Cozy Commerce LLC (dba CozyKids)
30 N Gould St Ste N
Sheridan, Wyoming 82801
United States
Phone: +1(909) 237-8488
Email: contact@cozykids.net
We will do our best to respond to your request as soon as possible.