Frequently Asked Question
How much is shipping?
We charge a flat $5.00 shipping fee on orders within the United States.
There is no minimum order amount required.
How long will my order take to arrive?
Orders are usually processed within 1–3 business days.
After your order has been processed, delivery within the United States typically takes 5–10 business days.
This means most orders should arrive within approximately 6–13 business days from the date the order is placed.
Please keep in mind that weekends and federal holidays are not considered business days.
How can I track my order?
As soon as your order ships, we’ll send a shipping confirmation email with your tracking information.
It can sometimes take 24–48 hours for the carrier to update the tracking status after your package has been handed over.
If you haven’t received your tracking information after your order has shipped, feel free to contact us.
What payment methods do you accept?
The payment methods currently available will be shown at checkout.
All payments are processed securely through our checkout system. CozyKids does not store your full payment card details.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at contact@cozykids.net.
We’ll do our best to help before the order is processed or shipped. Once an order has already been shipped, we may no longer be able to make changes or cancel it.
Can I change my shipping address?
If you notice an error in your shipping address, contact us as soon as possible.
If your order has not been shipped yet, we’ll do our best to update the address for you.
Once the package has been shipped, we cannot guarantee that the delivery address can be changed.
Can I return an item?
Yes. We accept return requests within 30 days of delivery.
To qualify for a return, the item must be unused, in the same condition you received it, and include its original packaging, tags, accessories, and any other items that came with it.
Please contact us at contact@cozykids.net before sending anything back so we can provide the return instructions.
How long does it take to receive a refund?
Once we receive and inspect your return, we’ll let you know whether your refund has been approved.
Approved refunds are issued to your original payment method within 10 business days.
Your bank or payment provider may need additional time to post the refund to your account.
What if my order arrives damaged or I receive the wrong item?
Please contact us as soon as you notice the problem.
Send an email to contact@cozykids.net with your order number and a few clear photos showing the item and the issue.
We’ll review it and help you find the best solution.
What if my tracking says delivered but I can’t find my package?
First, check around your delivery location and with anyone else at your address who may have accepted the package.
We also recommend checking directly with the shipping carrier, as packages are sometimes marked as delivered shortly before they actually arrive.
If you still can’t locate the package, contact us and we’ll help you look into it.
How do I contact CozyKids?
If you have a question about a product, your order, shipping, or a return, you can reach us at:
CozyKids
30 N Gould St Ste N
Sheridan, Wyoming 82801
United States
Phone: +1(909) 237-8488
Email: contact@cozykids.net
We’ll do our best to get back to you as soon as possible.