Return & Refund Policy

At CozyKids, we want you to feel confident when shopping with us. We carefully select our products with kids and families in mind, but we understand that sometimes an item may not be quite what you expected.

If something isn’t right with your order, please contact us and we’ll do our best to make the return or refund process simple and straightforward.

30-Day Return Policy

You may request a return within 30 days from the date your order was delivered.

To be eligible for a return:

• The item must be unused and in the same condition in which you received it.
• The item must include its original packaging, tags, accessories, and any items that originally came with it.
• Your return request must be submitted within 30 days of the delivery date.
• You must provide your order number or another valid proof of purchase.

Items returned without first contacting us may not be accepted.

How to Request a Return

To start a return, please email us at contact@cozykids.net.

Please include:

• Your order number
• The item you would like to return
• The reason for the return
• Photos of the item if it arrived damaged, defective, or incorrect

Our customer support team will review your request and provide the appropriate return instructions.

Please do not send your order back before receiving return instructions from us.

Once your returned item arrives, we will inspect it and notify you whether your return has been approved.

Return Address

Once your return request has been approved, we will provide you with the return instructions.

Returns should be sent to:

Cozy Commerce LLC (dba CozyKids)
30 N Gould St Ste N
Sheridan, Wyoming 82801
United States

Phone: +1(909) 237-8488

Please contact us at contact@cozykids.net before sending any item back. Returns sent without prior approval may not be accepted.

Please do not return products to the address shown on the original shipping package unless we specifically instruct you to do so.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, return shipping costs are the responsibility of the customer.

If your order arrived damaged, defective, or incorrect, CozyKids will cover the return shipping cost when a return is required.

We recommend using a tracked shipping service when returning an item. CozyKids cannot be responsible for return packages that are lost or damaged while being shipped back to us.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at contact@cozykids.net.

Please include your order number and clear photos showing the issue.

Once we review your request, we may offer a replacement, refund, or another appropriate solution depending on the situation.

If the issue is confirmed to be our mistake or the product arrived damaged or defective, you will not be responsible for return shipping costs.

Refunds

Once we receive your returned item, we will inspect it and notify you when your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

We process approved refunds within 10 business days after receiving and approving the returned item.

After we issue the refund, your bank, card provider, or payment processor may require additional time before the funds appear in your account.

You will receive an email confirmation once your refund has been processed.

If more than 10 business days have passed since we approved your refund and you still have not received it, please contact us at contact@cozykids.net.

Exchanges

If you received a damaged, defective, or incorrect item and would prefer a replacement, please contact us at contact@cozykids.net.

We will review the issue and let you know whether a replacement is available.

For other exchanges, the quickest option may be to return the original item and place a new order once your return has been approved.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible at contact@cozykids.net.

We will do our best to help, but we cannot guarantee that an order can be changed or canceled once it has entered processing or has already been shipped.

If your order has already shipped, you may request a return after receiving it, subject to the terms of this Return & Refund Policy.

Refused or Undeliverable Packages

If a package is returned to us because the shipping address was incorrect, incomplete, refused, or the carrier was unable to complete delivery, please contact us.

Any applicable refund will be reviewed after the package has been returned to us.

Original shipping charges and additional carrier or return shipping fees may not be refundable when the delivery issue was caused by an incorrect or incomplete address provided at checkout.

Questions About Returns or Refunds?

If you have any questions about a return, refund, exchange, or an issue with your order, please contact us.

Email: contact@cozykids.net
Website: https://cozykids.net/

We’ll be happy to help.